James Hardie

This Website Privacy Statement reflects our commitment to safeguard the information you provide to James Hardie electronically. It covers:

Collection & Use of Information
Email communication
Opting Out
Cookies
Other Privacy Issues
What to do if you have privacy concerns
Resolving a Privacy Issue concerning the James Hardie Website
Contacting Us

For Information on James Hardie's general Privacy Policy, with regard to personal information supplied to James Hardie please click here.

Collection & Use of Information

James Hardie is committed to maintaining the security of your personal information by preventing the loss, misuse and alteration of information provided to us through the Internet.

We will maintain the confidentiality of the personal information you provide to us (your name, address, company details, etc). We will not sell or provide this information to any individual or third party.

In some circumstances, where it is impractical to obtain specific prior consent, we may use the personal information you have provided to advise you of our promotional activities. When we send you information, you will be given an opportunity to elect not to receive any further communications from us. If you do this, your name and details will be removed from our database.

Email Communication

James Hardie will only record your e-mail address if you send us a message using e-mail, or if you provide us with your contact e-mail address.

Opting Out

The James Hardie Website provides visitors with the opportunity to opt-out of receiving direct mail communication from James Hardie. This opt-out option occurs at any point where we request information from you.

Cookies

The use of Cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

The James Hardie Website uses cookies to obtain information when your web browser accesses it.

If you disable the "cookie" option on your computer, each time you request information from James Hardie you will need to re-enter your personal details.

Other Privacy Issues

To minimise the degree of information that can be collected and used by others, make sure you always close your browser when you have finished using the Internet. The James Hardie Logo on our Website is an official "trademark" and is not available for general use.

What to do if you have privacy concerns

If you have a concern about the privacy of material provided to our Website, you can contact us in writing, via e-mail, or fax. To enable James Hardie to respond, you should provide your name and a contact point (e-mail, postal address or telephone number) and briefly describe your privacy concerns.

Please forward correspondence to:

The James Hardie CustomerLink™ Service Centre
James Hardie Australia
PO Box 70
Parramatta NSW 2124
e-mail: info@jameshardie.com.au
Fax: 1800 818 819

Resolving a Privacy Issue concerning the James Hardie Website

A James Hardie staff member will respond to all written and e-mail correspondence within 15 days.

Contacting Us

If you have any further questions regarding this Website, Privacy Statement, or the collection of information on the James Hardie Website, please contact James Hardie through our CustomerLink™ Service Centre, 13 11 03, 7am-7pm (EST), 7-days.